Returns Policy

At Pallotta, we are dedicated to delivering exceptional quality and service to our customers. Every piece of jewelry is meticulously inspected before it is shipped to ensure your complete satisfaction.

Returns and Refunds:

We offer a flexible return policy to ensure your peace of mind:

- You may request a refund within 14 days of the original purchase date.

- Alternatively, we offer exchanges or store credit within the same 14-day period.

- To qualify for a return or exchange, items must be unused, in their original packaging, and accompanied by the original receipt.

- Please note, a 10% restocking fee will apply to refunds or exchanges if the security tag attached to the merchandise has been removed.

- All sale items, engraved, altered items, personalized, and custom orders are considered FINAL SALE and cannot be returned or exchanged.

Shipping Information:

- Orders are processed and shipped promptly upon verification of payment and completion of our quality checks.

- We offer various shipping options to accommodate your needs, with shipping costs calculated at checkout.

- Pallotta is not responsible for delays caused by factors beyond our control, such as weather, carrier disruptions, or incorrect shipping information provided by the customer.

Contact Us:

For further assistance regarding shipping, returns, or any other inquiries, please contact our customer service team at [email protected] or 561.879.8479

Thank you for choosing Pallotta for your jewelry needs. Your satisfaction is our priority.

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