Returns Policy

Returns & Exchanges Policy

Effective Date: January 14, 2026

At Pallotta Jewelers, we stand behind the exceptional quality of our jewelry. Every piece is meticulously inspected and certified (where applicable) before shipping to ensure your satisfaction.

Returns & Exchanges

We offer the following policy for most items:

• You may request a return for refund, exchange, or store credit within 14 days of delivery (not purchase date) only on non-custom-made goods and services.
• Items must be: unused, in original condition, with all original packaging, tags, certificates, and accompanied by proof of purchase (order confirmation/receipt).
• A 10% restocking fee applies to refunds or exchanges if the security tag has been removed or if the item shows signs of wear/use.
• Return shipping costs are the customer's responsibility (we recommend insured shipping for high-value items). Refunds exclude original shipping fees.
• Refunds processed to the original payment method within 5-10 business days after receipt and inspection.

Final Sale Items – No Returns or Exchanges

The following are considered final sale and ineligible for return, exchange, refund, or store credit (except in cases of proven defect/manufacturing error):

• All natural diamonds, lab-grown diamonds, colored diamonds, and gemstones (due to market volatility and certification standards).
• Sale/clearance items.
• Engraved, personalized, custom-designed, or altered items.

Defective, Damaged, or Incorrect Items

If your jewelry arrives damaged, defective, or not as described:

• Contact us immediately (within 7 days of delivery preferred) with photos and details.
• We will provide instructions for return (at our expense via prepaid label where feasible) and offer a full refund, replacement, or repair at no cost to you.
• This does not affect statutory rights under applicable law.

Important Notes for Ontario Consumers

Under Ontario's Consumer Protection Act, 2002:

• This voluntary policy supplements (but does not limit) any statutory cancellation rights (e.g., up to 7 days after receiving agreement copy if required pre-purchase disclosures were deficient, or 30 days if no compliant copy provided).
• For delayed delivery beyond a reasonable time (or 30 days if no date specified), additional cancellation rights may apply.
• Nothing in this policy waives non-waivable consumer rights under the Act.

Cross-Border / International Returns

For shipments outside Canada/US or cross-border:

• You are responsible for all return shipping, customs duties, import taxes, and brokerage fees.
• Original shipping/duties are non-refundable.
• We are not liable for customs delays or seizures on returns.

How to Initiate a Return

1. Email [email protected] or call (905) 851-2300 / (561) 879-8479 with your order number, reason, and photos (if applicable).
2. We will provide an RMA (Return Merchandise Authorization) and instructions.
3. Ship back securely (insured recommended).
4. Allow 5-10 business days for inspection and processing.

Contact Us

For questions about returns, exchanges, or shipping:

Pallotta Jewelers

Email: [email protected]

Phone: (905) 851-2300 or (561) 879-8479

Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

Thank you for choosing Pallotta Jewelers. Your satisfaction is our top priority—we're here to help make your experience exceptional.

Pallotta Jewelers © 2026